Terms & Conditions

Orders at Reimagine & Design follow a quote-first workflow:

• 1. You submit a quote request.
• 2. Reimagine & Design reviews the request.
• 3. Reimagine & Design provides the final quote.
• 4. You review and accept the quote.
• 5. An invoice is issued.
• 6. You pay according to the invoice terms.
• 7. Production begins after payment and any required approvals are complete.

A quote request is not itself a confirmed production order. Production does not begin before required payment and approvals are complete.

Before approving a quote and proceeding with payment, you are responsible for reviewing your design preview and order details, including the artwork, spelling, garment, color, size, quantity, printing method, print location, and design dimensions (when provided). Changes requested after approval may require additional charges, a revised quote, or a revised production estimate. Reimagine & Design remains responsible for addressing verified production errors attributable to us, subject to applicable law and the Refund & Return Policy.

You must own or have permission to reproduce any artwork, logos, photographs, or other materials you submit. You retain ownership of your original artwork.

You authorize Reimagine & Design to use submitted artwork only as reasonably necessary to prepare and fulfill your orders, unless a separate agreement applies. We do not claim ownership of customer artwork.

Marketing use of photographs of your completed order requires the separate, explicit permission you give (or do not give) on the quote request form — see the Privacy Policy.

Read our Privacy Policy.

Reimagine & Design reserves the right to refuse orders containing artwork or content that reasonably appears to violate applicable laws, infringe third-party rights, or otherwise violate our policies.

Customers are responsible for artwork they submit. Design tools, previews, PressCheck, cropping, background removal, and automated artwork features are provided as assistance and do not guarantee perfect printing results. Customers should carefully review their final design before approving a quote.

The final quote determines the order price. Additional charges may apply to changes you request after approval, provided those charges are communicated to you and accepted before they apply.

Payment must be completed according to the invoice terms before production begins.

Actual garment colors may vary slightly from colors displayed on screens because of differences in monitors, displays, lighting, photography, garment batches, and manufacturing. Vintage, mineral-wash, acid-wash, and similar garments may naturally vary in color, texture, fading, and appearance.

Reimagine & Design offers the following print methods:

Production typically takes 3–7 business days and begins after the required payment and approvals are complete. Shipping transit time is separate.

Shipping and local drop-off are governed by the Shipping Policy.

Cancellations, refunds, and returns are governed by the Refund & Return Policy.

You agree to provide accurate information and to use the website lawfully. You must not attempt unauthorized access to our systems, interfere with website functionality, submit fraudulent orders, upload malicious files, or misuse the ordering system or services.

The Reimagine & Design website, branding, logos, graphics, text, design elements, and original content may be protected by intellectual-property laws. Customers may not copy, reproduce, modify, distribute, or commercially exploit proprietary website content without permission.

The website uses third-party services for payment processing, shipping rates, email delivery, chat assistance, hosting, and other business functions. Those services have their own terms and privacy policies.

The website and services are provided on an “as available” basis. Reimagine & Design makes reasonable efforts to keep the website accurate and operational but cannot guarantee that the website will always be uninterrupted, error-free, or available.

To the extent permitted by applicable law, Reimagine & Design will not be responsible for indirect, incidental, consequential, or special damages arising from use of the website or services. Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

We may update these Terms & Conditions from time to time. Updates are published on this page with an updated Last Updated date. Updates apply prospectively — they do not retroactively eliminate existing customer rights or obligations imposed by applicable law.

Reimagine & Design — hello@reimagineanddesign.com