Shipping Policy

Production typically takes 3–7 business days. Production time begins only after (1) the required payment has been received and (2) the required artwork and order details have been approved.

Production time is separate from shipping transit time. Actual production time may vary based on order quantity, garment availability, artwork preparation, printing requirements, and order complexity.

Shipping charges are calculated from the package details of your order (weight and dimensions), your destination, and the available carrier rates (USPS).

The shipping cost is included in your final quote or invoice, and you are charged the amount shown before you pay. If the applicable shipping rate changes before you pay, we will inform you of the updated amount before charging you.

Tracking information is provided when available. Carrier delivery estimates are estimates only — delivery dates are not guaranteed unless we have expressly committed to a guaranteed service. Delays can result from carrier delays, weather, holidays, high shipping volume, address issues, or other circumstances outside our control.

Local drop-off delivery may be available in eligible areas for an additional fee. Any delivery fee is confirmed in your final quote before payment. Delivery areas and fees can change, so the amount shown in your quote is what applies to your order.

Please review your shipping address carefully before approving your quote. If you need to correct an address, contact us as soon as possible at hello@reimagineanddesign.com — we make changes whenever the order has not yet shipped, but we cannot guarantee that address changes are possible after an order has been handed to the carrier. If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply before reshipping.

If your order is delayed, arrives damaged, or is missing or contains incorrect items, contact us at hello@reimagineanddesign.com with your order number, a description of the problem, and photographs when appropriate. We will investigate and provide reasonable assistance with carrier inquiries or claims.

Shipping questions should be sent to hello@reimagineanddesign.com.

See also our Refund & Return Policy.