Refund & Return Policy
Last Updated: October 16, 2026
Reimagine & Design specializes in custom-printed apparel, and every product is made specifically to the customer's approved design and selections.
Custom Orders
Because products are customized, custom orders are generally final sale, and we cannot offer ordinary change-of-mind returns. Customers are responsible for reviewing and approving the following before approving a quote:
- Artwork, spelling, names, and text
- Garment type, color, and size
- Quantity
- Printing method
- Print location and design placement
- Design dimensions, when provided
This policy does not exclude any remedies that customers have under applicable law.
Errors, Defects, and Damaged Items
If your order arrives damaged, defective, or materially different from the approved specifications because of an error attributable to Reimagine & Design, please contact us at hello@reimagineanddesign.com as soon as possible after discovering the issue.
Include your order number, a description of the issue, and clear photographs when appropriate. We will review your request and determine an appropriate resolution, which may include a correction, replacement, or refund, subject to applicable law.
Please report issues promptly so we can investigate and work toward a resolution. Nothing in this policy limits rights or remedies available under applicable law.
Customer-Provided Artwork
Reimagine & Design is not responsible for defects or printing issues caused by artwork supplied by the customer, including:
- Low-resolution artwork
- Poor-quality images
- Incorrect dimensions
- Missing elements
- Incorrect colors
- Unintended transparent areas
- Artwork that does not meet the requirements of the selected print method
PressCheck and other artwork tools are provided as assistance and do not guarantee perfect printing results.
Order Cancellations
Cancellation requests should be submitted as soon as possible to hello@reimagineanddesign.com. Requests made before production begins may be considered; any applicable cancellation charges will be explained to you and must be approved before they are processed. Once production begins, cancellation and refunds are generally unavailable for custom orders, except where required by applicable law.
Refund Processing
Approved refunds are generally issued to the original payment method. Processing time varies by payment provider and financial institution.
Contact
Refund and return questions should be sent to hello@reimagineanddesign.com.
Questions? Email us anytime at hello@reimagineanddesign.com.